For letter recipients

Understanding your letter

Our research indicates that an entry in the Register may be relevant to you. This guide explains what the letter means and how to discuss it with us.

A possible family connection

Why we have contacted you

An entry in the Register contains evidence of a likely family connection to an estate where no valid will has been found. You have been identified as a potential heir in connection with that entry.

The evidence indicates a likely entitlement under the inheritance rules of England and Wales. Further checks are required before we can confirm the connection and your position.

Next steps

What happens next

You do not need to gather documents or know the family connection before contacting us.

  1. Have your reference ready

    Your letter reference and full name help us find the enquiry. If you cannot find the reference, we can still help.

  2. Contact our team

    Use our contact form or call to discuss your letter. We can answer your questions and explain the enquiry.

  3. Complete the checks

    We may ask for identity or family details and supporting documents. We will explain what is needed and how to provide it securely.

  4. Understand your position

    Once the checks are complete, we can explain the findings and, if an entitlement is established, what happens next.

Your questions

Common questions

Why are the details in my letter limited?

We do not identify the individual in the initial letter while the family connection remains unconfirmed. Further checks help us avoid disclosing personal details on the basis of an incorrect relationship.

How will my information be handled?

We use information to research and check the enquiry, with access and sharing limited to that purpose. Our privacy policy explains what we hold and your rights.

Do I need my own solicitor?

You may take independent legal advice at any stage. A solicitor can advise on your own position; this guide provides general information.

Here to help

Discuss your letter

Use our contact form or call 0333 339 0029. If you have a letter reference, please include it in your enquiry.

Contact us